Experienced, Personalized Support Training and Consulting
A virtual company for your virtual needs!
Let us create exceptional agents for your success!
20 Years of Expertise
Our trainers have over 20 years of expertise in technical support training, 10 years of virtual support training, and 40 years of customer service. We also have IT Management Consulting services available, to help you grow your Team Managers as well. Let our experienced IT Consultants help guide you through the process.
About Us
Our Experience
With 20 years of experience in the IT industry, and 40 years of customer service experience, we are more than happy to share our expertise to help others. Our support training, is a soft skills ramp up process, that is designed to empower your customer support team, and outfit them with the tools they need to succeed. Ask us about:
- Soft Skills 101 - Getting the Basics - Support Training
- Soft Skills Pro - Exceptional Customer Service - Support Training
- Team Management - Train the Trainer Sessions or Group Training - IT Management Consulting
- Website Development
- Special Non-Profit Organization pricing
Our Approach
Our service includes a comprehensive consultation, to help identify gaps and opportunities for support training, a comprehensive report that includes a project plan with timelines and milestones, a cost analysis, and a tailored schedule for completion. Our IT Consultants will keep you updated every step of the way. We also offer a suite of quality products that will help you get there quickly and smoothly.
Why Us?
Mentors and coaching are key — that’s why when it comes to client selection, we’re choosy. We want to give each of you the time and guidance you deserve for your Support Training and IT Management Consulting needs. We didn’t get there alone. And neither will you. Call us today!
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